Let you know if he has been delayed, or even if he's early.
Charge NO CALL OUT FEE during normal business hours.
Do the job RIGHT, first time. Guaranteed.
Clean up after himself, and leave the job sparkling.
Take his boots off when he walks in your home.
MONEY BACK GUARANTEE his plumbing services.
Make same day house calls in emergencies.
Always be courteous, honest and trustworthy.
Make existing clients a top priority.
Provide an "Open Book" Pricing Policy. We discuss the costs and get your approval before we begin the work. Your Tap Doctor will happily show you the published prices in our price book too, and give you guarantees in writing.
We know we must earn the right to your business, and to have you refer us to your friends, family and colleagues. So we're out to amaze you! Please let us know if there's ANY way we could have served you better.
How many
plumbers do you know who have 29 "Performance Standards" to ensure they
deliver service excellence? How many do you know who not only come when
they say they will, but drive their world-class "mobile showroom" van right
to your door so you can see, touch, feel, and compare the finest in tapware,
sanitary ware, water filters and vitreous products, should you choose to
replace rather than repair? Over the last 12 years, we've had the privilege
of serving in excess of 250,000 delighted customers around Australia, and
have completed in excess of 600,000 jobs. I guess you can see that we're
very proud of our Tap Doctors nation-wide. We look forward to having the
privilege of now serving you. Welcome to the Tap Doctor experience!