Testimonials & Feedback

 

 

Like what we do and want to share your experience? We would love to hear your feedback.

Email us at [email protected] with your feedback, requests & suggestions or post on our Facebook page.

Thank you, we appreciate it!


I wish to communicate that the service, advise and personalised approach from Brian was of the highest standard. My Mother in Law was impressed by his workmanship and cleanliness. We would have no hesitation in recommending Tap Doctor ?

Chris C. from Lynwood


I want you to know i was extremely happy and relieved with the service you provided me in particular Scott and Martin.

Ive recently had a granny flat built on my property and have had a lot of earthmoving equipment around this and thought the sewer block was a result of this. Scott and Martin did a thorough investigation with cameras etc and we discovered it was not a result of this but a remnant of issues id had previously with the builder of the granny flat.

These issues had resulted in the main sewer line from the granny flat and the existing house being lower than the exit shaft, resulting in sewerage backing up into the overflow and the GF’s shower, not to mention the many other plumbing faults they found, it was a total mess.

The result was a complete re-lay of the sewer line and reconnection of all the GF’s connections. Im not a plumber, but when i was all exposed i could clearly see all the faults that Scott and Martin discovered. I was going to have ongoing issues for years to come. Scott and Martin were honest, hardworking and very calming for me and helped me take the photos i needed to take back to the builders.

I had to give them a big hug at the end as i was so stressed about this.
Thanks Guys
Great Job!

Melanie S.


“I had Charlie and Howie(I think his name is) fix a burst pipe for us today. I just wanted to let you know that they were both so lovely and had it fixed in no time! They were brilliant. I will definetly be using The Tap Doctor again if I should ever need to, and I will most definetly recommend them.”

Thank You.

Kelly Power-Craig


Hi there,

“I just wanted to say a big thank you to The Tap Doctors. I just had Brian come out to do a quote for my leaking tap which I thought would be thousands. He quoted me on the spot at a very reasonable price I was over the moon with and he also fixed my tap straight away. He was professional and fast! A fantastic service! The Tap Doctors are the only plumbers I will use for future and I will be sure to tell all my family and friends, highly recommended to everyone, thanks again!”

Sam Smith in Parkwood, WA


Hello TD

“Just wanted to give you some feedback. Feel free to add it to your web site.

This week Charlie came to my house to fix a blocked drain and install a new kitchen tap. He was friendly, yet still polite, well-spoken and professional. He worked very hard on a very hot day, having to dig holes, ring the Water Corporation, and use a variety of equipment. He finally managed to get my drain unblocked, which was a mammoth task. He then helped me select a new kitchen tap, and installed it. His van was very clean, tidy and well-organized, and he knew where everything was and had everything needed, which impressed me. Other plumbers have had disorganized vans and had to go back to the warehouse to get a needed part, wasting time and my money. Before he left he unscrewed my shower rose and showed me how to keep calcium from building up in it. Last, but by no means least, he did all this for a very reasonable price. This was very important to me, as I am on a very tight budget. I’d be happy to employ Charlie any time.”

Cheers

Christine Jones, Maylands, WA


“This morning Charlie from your organisation attended my property as requested.

I really feel he is the best, most honest, professional tradesman I have ever come across. I thought I had several major plumbing problems – but he handled them in a balanced and professional way and rapidly completed the tasks at hand.

Charlie represents all the qualities and attributes that most people yearn for. As a grandparent, he has restored my faith in others (which I was rapidly losing in today’s fast paced, self-centred and desensitised world).

I am sending this message to you to thank Charlie for a level of service which went beyond what could be reasonably expected of someone.”

Kind regards
Paul, Yokine,WA


“My positive feedback for your web site!

I have tried 3 different plumbers in the last 3 months for my kitchen main drain blockage problem . I was looking at their price, service, skills, their tools and result! Here are my feedback and hope it helps you to find the right plumber!

Services – Tap doctor provides friendly call center service arrangement. They send me email confirmation, call me 20 mins before coming to my house. I feel very comfortable with talking with their staff! This is very important!

Price – same if you ring around the local plumbers. I ended up pay extra when I used different plumber last time because they don’t have the right tool and need to come back later!

Skills and tools – Tab doctor came to my house with the brand new drain camera, and snake drill tool! It saves me time and money! It helps and get the job done quick! I didn’t get extra charge with their tools. If you ring around, some local plumber charge you if you need to use the snake drill!

Result – A very happy customer with Tap doctor! I was so stressed with my kitchen drain blockage problem, money spending on this with different plumbers and got nothing!”

Jack, Winthrop, WA


“Wow what amazing service you just don’t find nowadays.  Would highly recommend your company (as I’ve done on my Facebook status!) Peter was firstly on time, checked out my hot water system to find no actual fault, gave me a few tips and made my girls day by giving them a book as he left….all with no charge and a well mannered, polite man who actually wanted to be doing his job.  Will defiantly use you again if needed. Thanks”
Gemma,Gosnells WA


“What can I say but anyone with a plumbing problem should call the Tap Doctor and no one else. We wanted a new toilet installed, dummy me brought the wrong toilet and wasted Mark’s (from Canberra) time. Not only was he understanding he arranged another appointment and did not charge us for the first one. On both occasions he turned up on time, was extremely polite, removed his boots at the door, extremely professional and an excellent plumber. I will not be using any other plumber, Mark thank you for your great service.”

Brian, ACT


“Just wanted to commend you on my recent experience with Tap Doctor. I was really impressed at the service I received from the moment I sent my email enquiry. It all worked like clockwork and just as you described on your website. The plumber you sent (Dean) did a great job. All round a five star effort! Thanks.”
Vanessa, WA


“I would like to highly recommend both Trevor and his team. The call centre was both courteous and very helpful. The appointment time was made and kept to the minute (no waiting around for someone to turn up). Trevor explained clearly what work was needed and how much it would cost (very reasonable). The work was completed on the day and any mess cleaned up. I have no hesitation in recommending The Tap Doctor to family and friends.”
Suanne R from Calliope, QLD


“The young lady who answered the phone was very professional, pleasant and made the contact “too easy. Trevor rang ahead, arrived on time and performed all services required pleasantly and efficiently. I have no hesitation in recommending his service to anyone, and should we need a plumber in the future will definitely use him again” John M from Gladstone South, QLD


 

“Trevor was very professional and well mannered. It was refreshing to deal with him. Over the years I have had dealings with tradesmen but have never had the pleasure before to experience the quality of service that was provided. He even removed his boots before entering my home.”

C.D from Sun Valley, QLD


“We appreciated the courteous and professional work that our local Tap Doctor Trevor completed just before Christmas. He fitted a new toilet and cistern and also fixed taps over our washing machine. About twelve months ago he also fitted a new hot water system which was relocated from laundry to garage with no problems. A rubber mat was placed over our washing machine and any mess was cleaned up and on completion of the work. We found all pricing to be reasonable and a job well done both times”
Marlene & Ken D from Gladstone, QLD


“Thank you Trevor for your prompt response to our call. The old farm house was plumbed in 35 years ago when we made it our home. There was a blockage in a pipe servicing the bathroom. As the house in only 3 feet off the ground, Trevor did a brilliant job crawling around and locating the problem. We have found him obliging and very professional. Also we were pleased with his pricing”
Graham and Pam W from Calliope, QLD


“With respect to work completed at our home recently by Trevor The Tap Doctor. I must say that my wife and I are extremely pleased. How refreshing to have a tradesmen deliver on all their promises and guarantees. From being punctual, courteous and ever mindful that his work area was actually our life’s dream home, through to the very high standard of workmanship completed on all agreed tasks. I would not hesitate to recommend Trevor or indeed call upon him again for future maintenance tasks”
Wayne and Mary Anne F from Gladstone


“I am the owner of the Benaraby Motor Inn, and have been for the last two years. I have not known Trevor long, but have found him to be very helpful when fixing our plumbing problems. He has a pleasant personality and is willing to go to great lengths to find the fittings that compliment our motel rooms. Trevor is neat and tidy in his appearance and work, and cleans up any mess he makes. He is also courteous and calls to let me know that he is one his way. We are grateful to him for going a step further in finding and fixing a major leaking problem that was causing some movement in our building. We still have a lot more work for him to do and we are very happy with the service has provided us. Trevor Donges is an asset to The Tap Doctor Team”
Judith P, Benaraby Hilltop Motor Inn, QLD


“Adam is reliable and efficient his work has always been first rate. I recommend Adam to everyone”
Terry Joseph from Maroubra, NSW


“I would recommend Adam to anyone who needs plumbing service done. Adam is professional, efficient and friendly. He is house proud always leaving my house clean and tidy and takes off his boots before coming inside”
Sallie Neville from Waverley NSW


“We have been using The Tap Doctor Plumbing service on the Mornington Peninsula for several years now and we have been very happy with their work. John Buncle has been the plumber called out on all occasions. We can thoroughly recommend The Tap Doctor service to anyone for all their plumbing needs as they are punctual, efficient, honest, charge reasonably, polite and clean up after their work.”
Geoff Hancock from Mt Eliza


“I had my hot water system replaced by John Buncle. He was professional and courteous. I was at work and he called 30 minutes for arriving to give me time to get home. John completed the job including ordering the new hot water system. I would not hesitate to use John again and will recommend The Tap Doctor to my friends”
Jenny Pichler from Langwarrin


“Dear Michael,
This letter comes to you to thank you for the wonderful service you provided to me for the plumbing work completed at my business Warriewood Smash Repairs. You were diligent and your work ethic was fantastic. I no hesitation in recommending you to clients, family and friends. Congratulations on a well run and efficient business.”
Your sincerely
Tony Papalia from Warriewood Smash Repairs


“To Whom It May Concern
The running of a Surf Lifesaving Club can be challenging at the best of times. We have over the past months had some extremely challenging times with plumbing problems. The club has called on Tap Doctor Michael Rogan. He understood the urgency of fixing these problems quickly and efficiently and with a minimum of fuss. Dr Michael is friendly, reliable, polite and very service oriented.
North Narrabeen SLSC highly recommends his services to all.
Micahel McDermott from President, North Narrabeen SLSC


“I wish to thank Charlie and apprentice. They are really pleasant and professinal. Their work is really great. They are wonderful workers
Lisa Martin from Beechboro, Perth WA


“I would like to offer my compliments to Tap Doctor Charlie. He is a gentleman and I’m satisfield with his work. He is a pleasure to have around and I appreciate his work very much
Barbara Smith from Morley, Perth WA


“What a great service second to none. The Tap Doctors are the only plumbers I will think about using and I have told all my family and friends about the fantastic service I received. I would recommend The Tap Doctor to anyone
Warren England from Morley, Perth WA


quot;Dean is reliable and prompt, his workmanship is very efficient and at reasonable rates.
I recommend Dean to family and friends”
Beryl Mortimer from Auchenflower


“I have found Dean to be a hardworking and an extremely honest person. He gives great service each and every time. I always recommend Dean to others”
Shane Beattie from Rochendale


“Dean is helpful, reliable and always on time. In the past our plumbing issues have been difficult jobs which Dean has always managed to solve with his normal grace as he is a very patient man. I would recommend Dean to all”
Dr J Grey from St Lucia


“The key issue with finding a great plumber is finding a reliable one and when you do you spread the word to others. Dean is very reliable plumber who gives great service. I am a very satisfied client”
Barry Jones (Professor of Mathematics) from Kenmore


“I have always found his work to be Top Quality, he takes the time to explain what needs to be done, I am always very happy with the service I receive”
James Murphy from Lawnton


“I was very happy with the Tap Doctor last week and wanted to say what good plumbers you are and to thank you. I am so pleased to have hot water again!”
Betty L, Palmyra near Perth, WA


“What a pleasure it was to have the Tap Doctor at my house”
Emily S from East Fremantle, WA


“I was so pleased with the Tap Doctor service. I have had many tradesmen over the years and was amazed at the professional friendly manner of the Tap Doctor. The Tap Doctor turned up on time and I am very impressed with the taps and shower rose he installed”
Mrs T from Munster, WA


“I am so pleased with your service and you were so helpful, well mannered and did a fantastic job. I had waited so long to get someone to fix things and it was wonderful that it was the Tap Docotr. I will tell all my friends about you and it’s so nice that there is some old fashioned service around”
Mrs R from Hamilton Hill, Perth WA


“I had Mark came out on the 1st August, he was excellent. I found Mark to be very courtesy and due to the brilliant work he did for me I am sure going to have him come out again if we have any needs to call a plumber, he was fantastic! I will be recommending The Tap Doctor to anyone who needs taps and other plumbing work done.”
S.B from Red Hill


“I want to compliment Mark on his nice service. The point that impressed be most was how Mark spoke to me like a person with a brain unlike other tradespeople I have came across in the past.”
M.M from Jerrabomberra


“I found Mark reliable, courteous, approachable and professional. I was impressed that you showed me the part that was replaced and explained what was wrong with it.”
T.K from Chisholm


“Thanks to Dr Charlie of Tap Doctors our water main leak has been fixed. He arrived early, got the job done, cleaned up afterwards. Great service and a fair price. You’re my plumbers from now on!”
David, Bayswater WA


“I would just like to advise that the Tap Doctor “experience” you promise did live up to expectation. We found your team headed by Steve, to be couteous, efficient and very professional.”
Bill from Aveley


“Hi Guys,

I would like to give my great thank you to – Ian & Steve – from Tap Doctor – Ballajura .Perth – W.A.

They have been looking after me and done few jobs for a while now and honestly – they always been on time,easy to approach and quick to response to service call outs , the absolute quality of products and installation they use and perform is immaculate. You feel confident and reassured that the plumbing job has been done right, handled very well and in good hands. I would recommend them to any one that need – professional , fast and quality plumbing service – absolutely any time.”
Val – Landsdale – W.A.


I want to let you know how thrilled I am by the service from Tap Doctor.

I had Mark come by today to look at our leaking toilet. He was on time,friendly and informed me of the options to fix the problem. He went and got the parts and repaired the loo in no time. I was expecting him to have to come back another day to do the job so I was very happy to get it done today.

It’s very rare to receive such good service these days and we will recommend and use Tap Doctor in the future.
Kathryn W (Canberra)


Hi to all at the Tap Doctor W.A.

We have been using the plumbing service offered by the Tap Doctor for at least 10 years – we have always found them to be prompt, efficient and cheerful. Recently we were having trouble with our toilet’s cistern – it was leaking and automatically flushing night and day. My wife rang the Tap Doctor for help and were informed that a Tap Doctor (Dan) would be despatched and should arrive at 2.00 p.m. that afternoon. He arrived within 5 minutes of the appointed time, cheerful and chatty as usual. Within 3 minutes he had identified the cause of the leakage, and quickly rectified the problem. We were, as in the past, impressed with his professionalism and happy demeanour. We have had work done by Charlie and Dan in the past and have always been thoroughly satisfied with the high standard of their plumbing. Without hesitation, we recommend the Tap Doctor.

May the Force be with Them!
Wendy

Tapware

Tap Doctor Plumbing is your number one choice for taps, tapware & related fixtures.

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Sanitaryware

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Hot Water Systems

The Tap Doctor can provide a large range of gas, electric and solar hot water systems.

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