I called in the late afternoon as water was pouring out of the elbow pipe near the meter. The service operator took my information & advised a plumber would ring me. Later I received a phone call from Luke that evening who advised us what to do in the interim & booked us in first thing next morning.
Received a phone message early to advise Carl on his way. and by 7.30am the guys were onsite. Quotes given upfront and the problem was rectified in under 20 minutes. Carl checked the water heater and added a few more safety valves (He was pleasantly surprised to find that the anode was changed every 2 years, and our heater was nearly 28 years old!) but did show me photos of calcium build up on the rod. All in all, the guys did a great job, they were friendly, informative and Carl was respectful when entering the house (taking his shoes off). He took the time to explain what he’d done outside to both myself and my husband, which impressed us both. We highly recommend the services of The Tap Doctor who have always delivered high quality services. Thank you Carl C & “Mr Red socks” (sorry didn’t get your name) but liked your banter 🙂